On some older Samsung cameras (SNV-7084, SNO-5080R) you may find that you can get in to an endless loop of browsing in to the camera, logging in and then finding that Silverlight needs to be installed (even when the same version is already installed)
Microsoft Silverlight is now end of support from October 2021 and windows updates have since been released to block it from starting. This feature was first introduced in the August 2014 cumulative security update for Internet Explorer (MS14-051) on Windows 7 SP1 and later versions.
The out-of-date ActiveX control blocking feature works in the following environments:
- Internet Explorer versions 8 through 11 on Windows 7 SP1 and later versions
- Internet Explorer versions 8 through 11 on Windows Server 2008 R2 SP1 and later versions
- Internet Explorer 9 on Windows Server 2008 SP2 and Windows Vista SP2
- All security zones except the Local Intranet Zone and the Trusted Sites Zone
This results in the user not being able to access the settings of the camera using a browser.
To work around this, first follow the KB article Recommended settings for Internet Explorer 11
Recommended settings for Internet Explorer 11 – Hanwha Vision Europe
Method 1 (For a small number of cameras):
Select the trusted sites zone in internet options from the tools menu in IE11 (if there is no menu press the ALT key and it should appear)
Click Sites and add the IP of the camera to the list of trusted websites - make sure the https checkbox is not ticked. Each camera will need to be added to the trusted sites list.
Method 2 (For many cameras):
Make sure the Silverlight installation is present on the PC and then open the following file in notepad:
%LOCALAPPDATA%\Microsoft\Internet Explorer\VersionManager\versionlist.xml
Look for the line near the end of the file that states:
Change the 2 to a 0 and save the file
Close IE11 and reopen it.
The Silverlight ActiveX control should now be allowed to open and the camera accessible via IE11