After upgrading to Wave 5.0 you may experience some Wave sync issues
Please be aware, you can no longer log into Wave using Wave Sync credentials if the Wave Server is offline i.e. not connected to the internet
Also upgrading to Wave 5.0 will log all Wave Sync users from the system, requiring users to connect their Wave Sync account to the Wave system again
If you are experiencing issues connecting back into Wave Sync, please see the following:
- Log out of Wave Sync in the client, server, Wave Sync portal and app
See this article for more information - The root certificate may have expired, remove the certificate and install a new one, see this article for more information
- There may have been changes to the firewall stopping Wave Sync from connecting, see this article for information on how to determine this