The article below guides users on how to correctly configure DDNS on their Hanwha Devices
This article only refers to older models of NVR, such as;
S models of NVR, QRN-410s, QRN-810s, QRN-1610s, XRN-410s, XRN-810s XRN-1610s, XRN-2010, XRN-3010 and PRN-4011
For newer NVRs, please refer to this article
To connect via DDNS, users will need to set up an account on: https://ddns.hanwha-security.com
Click Sign Up and enter user details:
Log in
Click on ‘Register Product’, near the top of the page
Enter the necessary details:
The product is now registered:
On the device enter the DDNS details
If the router supports port forwarding (uPnP) select ‘Use’ - Select this if in doubt as it configures some settings automatically.
The device should now show the Connection Status as ‘On’, on the MyDDNS page.
Troubleshooting:
If the Connection Status on the MYDDNS page is showing ‘Off’, it is usually a port issue on the router you are using. Try selecting 'Use' in the previous step if not already selected and try again.
On the DVR/NVR go to Setup-> Network -> Interface -> Ports and take note of the ports that are displayed. In particular, you want to look at the device ports & HTTP port.
From the screen shot, you can see device ports are 554-558 and the HTTP port is 80. These six ports need to be open on your router.
In order to open these ports, you must set up port forwarding on your router. For help in doing this, you can find the instructions for your router in the links below, alternatively contact your ISP
https://portforward.com
https://portforward.com/router.htm
To test if these ports are open or not, go to:
https://www.yougetsignal.com/tools/open-ports/
This will show the public IP assigned to your router and will also allow you to test if ports are open or not. In the figure below, port 558 is closed:
If the ports are showing as being closed, the port forwarding is not implemented correctly on the router.
sometimes the 4th port in the device port range i.e. 554 will show as being closed even when it Is not, so test the remote connection first before assuming the port is closed.
The below video also demonstrates how to set up Wisenet DDNS