When adding a Hanwha AI or X-series Core camera to Milestone, the following steps should be followed to ensure AI functionality in Milestone
Note: Milestone Professional or Expert licences are required for AI metadata functionality.
The Hanwha AI plugin must be installed. Both the Server and Client AI plugin must be installed on the Milestone server and the Client plugin installed on the Milestone client(s). you can download the plugins here
When adding the camera to Milestone, ensure the camera metadata is also included:
By default cameras only record on motion in Milestone. Create a rule to record the camera 24/7, this will ensure all footage and metadata is recorded properly within Milestone.
Restart the Milestone system and AI events will then be searchable within the Milestone client