Firstly configure the alarm input on the NVR:
On older NVRs configure the alarm state here:
On newer NVRs you need to configure the state and create a rule.
Create a rule that uses the alarm input as the trigger, no event action is needed
On SSM, add the sensor. To do this click on Alarm Inputs/Outputs on the NVR
On earlier versions of SSM the alarm inputs will be listed starting at a Sensor XX (Dev). If the NVR has 16 channels alarm input 1 will be Sensor 17(Dev), if the NVR has 32 channels alarm input 1 will be Sensor 33(Dev) etc. On more recent versions of SSM the alarms will be listed as AlarmIn00x.
Older versions of SSM
Newer versions of SSM
You can then create a cause and effect
Select the Sensor
Then you can select what camera pop to show or what layout to display: For example:
When the input is triggered on the NVR a sound or pop up will appear
If it is not working, check the NVR log to ensure alarm inputs are triggering
Also, you need a seperate disk partition on the SSM Server, that needs to be at least 200GB. SSM stores the events in this drive, without it the pop ups will not work